Are your crystals natural?
The healing crystals and crystal jewelry wholesale on our website are all 100% natural crystals and stones. If you find them not natural, you can return your payment.
How long does it usually take for me to receive the goods?
The processing of the goods takes 1-4 working days, and the shipping takes 6-12 working days, so the total time is 7-16 working days. However, in the busy season, like Nov.- Jan., shipping time may be extended by 3-4 working days.
What are the payment options?
We built the PayPal gateway on our website; you can pay by Paypal; if you don’t have a Paypal account, you can also use a credit or debit card. If the offline transaction, we support bank transfer and deposit+balance; please talk with our sales team.
What's the warranty time?
As they are natural stones that don’t have function problems, we have a 60-day guarantee for faulty products, but not for products that are broken by people.
Does the price on the website include shipping fee?
Yes, the price list on the website includes the shipping fee (postage) already but does not include import VAT or duty. In the USA, the duty-free value is 800 USD. In Australia, the duty-free value is 1000 AUD. In the UK, they don’t have a minimum value; customers may need to pay some import duty, and you can consult with local customs.
Can I get a better price if bigger quantity?
Sure, if you need a bigger quantity, you can submit the form on our website or contact our sales team directly. They will contact you, quote the best price, and provide the best solution for you.
Can you customize the products as we need?
Sure, we support ODM/OEM of healing crystals wholesale according to customers’ needs. Also, support the slight customization like the private label on the bag or box.
Where your stones and crystals are sourced from?
Our stones and crystals are sourced from Brazil, Russia, the United States, India, Switzerland, Madagascar, Mozambique, and China.
Any benefits for healing crystals wholesale from China?
In a word, China has a much better industry chain. There may be wholesalers of healing crystals in India, Vietnam, and Malaysia, but Dglife store can guarantee that our prices are on par with theirs and that our service far exceeds your expectations.
What's your return policy?
For the faulty products, you can take photos and send them to us; after they’re confirmed, we will refund you the payment or re-send the replacements; you don’t need to return the products.
Can I come to China for factory inspection?
Of course, we support online inspection if needed.
Do you have minimum spending?
No, we don’t have a minimum spending. You can order what you like only, and there is no need to buy something you don’t want to meet the minimum spending set on other websites.
