Are your crystals natural?
The healing crystals wholesale and crystal jewelry wholesale on our website are all 100% natural crystals and stones. Your payment can be returned if you find they are not natural.
How long does it usually take for me to receive the goods?
The processing of the goods takes 2-4 working days, the shipping takes 8-12 working days, so the total time costs 10-16 working days. But, in the busy season, like Nov.-Jan., shipping time may be extended by 3-4 working days.
What are the payment options?
We build-in the Paypal gateway on our website, you can pay by Paypal, if you don’t have a Paypal account, you can use a credit card or debit card as well. If the offline transaction, we support bank transfer and deposite+balance, please talk with our sales team.
What's the warranty time?
As they are natural stones that don’t have function problems, so we have a 30 days guarantee for the faulty products, but not including the products that are broken by people.
Does the price on the website include shipping fee?
Yes, the price list on the website includes the shipping fee (postage) already but does not include import VAT or duty. In the USA, the duty-free value is 800usd. In Australia, the duty-free value is 1000aud. In the UK, they don’t have a minimum value, customers may need to pay some import duty, you can consult with local customs.
Can I get a better price if bigger quantity?
Sure, if you need a bigger quantity, you can submit the form on our website or contact our sales team directly, they will contact you and quote the best price and provide the best solution for you.
Can you customize the products as we need?
Sure, we support ODM/OEM of healing crystals wholesale according to customers’ needs. Also, support the slight customization like the private label on the bag or box.
Where your stones and crystals are sourced from?
Our stones and crystals are sourced from Brazil, Russia, the United States, India, Switzerland, Madagascar Mozambique and China.
Any benefits for healing crystals wholesale from China?
In a word, China has a much better industry chain. There may be wholesalers of healing crystals in India, Vietnam and Malaysia, but Dglife store can guarantee that our prices can be on par with theirs and our service far exceeds your expectations.
What's your return policy?
For the faulty products, you can take photos and send us, after they’re confirmed, we will refund you the payment or re-send the replacements, you don’t need to return back the products.
Can I come to China for factory inspection?
Of course, but it is better to wait until the epidemic subsides. We support online inspection if needed.
Do you have minimum spending?
No, we don’t have minimum spending, you can order what you like only, and no need to buy something you don’t want in order to meet the minimum spending which is set on other websites.